Last updated: 28 June 2026
FrameUp Café Pvt. Ltd. ("we", "us", "our") operates the website frameupcafe.com and provides gaming café services in Bangalore, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information You Provide
When you contact us, book a station, or register for an event, we may collect:
- Full name and email address
- Phone number
- Date of birth (for age verification at events)
- Payment information (processed securely; we do not store card details)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Referring website
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Process station bookings and event registrations
- Respond to enquiries and customer support requests
- Send booking confirmations and reminders
- Improve our website and services
- Send promotional communications (with your consent)
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website and business, subject to strict confidentiality agreements.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.
6. Your Rights
Under applicable Indian privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant authority
7. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: supp@frameupcafe.com
- Phone: +91 80 4123 4567
- Address: 14/2, 100 Feet Road, Indiranagar, Bengaluru, Karnataka 560038